JLab Earbuds - Quality Products with Fast Customer Support!


These days it seems like customer support is going away faster than landlines and paper mail. But I can at least state that JLab Audio appears to ship quality products, honors their "lifetime warranty" and responds very quickly to warranty claim requests. I received my original J4 earbuds in October 2013 and they have lasted about 2 years of almost daily use, with three different players/phones I have used to listened to music on my Metrolink rides to and from work. But finally one earbud went out (one of the wire connections I believe actually broke) so I thought I would test out their lifetime warranty. On Friday October 9, I submitted my claim and they said they would need a order confirmation. So I needed my daughter to e-mail me her Amazon order which included the $30 J4 order from 2013. After I submitted that (Oct 11), they responded I then needed to send them the old earbuds and they would give me store credit for the purchase price once they received them and could see they were defective.

I was not sure if I was willing to gamble the $5 on postage, knowing that they might not give me the $30 store credit, but I thought I would give them a shot to see how generous they were on warranty claims. I shipped it out last Tuesday (Oct 13) using USPS Priority mail, so I could track it until it showed up there at the JLab offices last Thursday (Oct 15). I was hoping they might respond the next day, but they actually responded on the day of receipt, giving me a full $29.99 store credit I could spend on their online store. The J4 earbuds no longer exist, but they have the similar Bass Earbuds which look and sound very similar, with the same lifetime warranty and selling for exactly $29.99. So I was able to use that store credit and order a brand new set for free. While I waited I actually used a spare JLab J2 earbuds I had as backup, but they do not seem as solidly built as the J4's were made.

I finally received my new earbuds in the mail yesterday (Oct 21) and they look like they are quite similar to my old J4 set. They are solidly built with a good weight to them and the sound quality is great with strong bass and a wide frequency response. If I was not so deaf I could probably be a better judge of their sound quality, but I have been listening to loud music for too many years!

I did notice that the box listed that it had a 1 year warranty although on its web page it does still say a "limited lifetime warranty". Which do I believe? If this set lasts another two years, maybe I should just shell out the $30 and actually buy another set from them. All in all I have been quite pleased by the build and sound quality of the JLab earbuds and I also appreciate their customer support. It is getting harder to find companies that make quality products with good customer support, so we should patronize those who keep up the good work.

Comments

Post a Comment

Popular posts from this blog

Trying out the L'Ecole Culinaire Presentation Room restaurant

Image
We had been seeing the ads for the restaurant at L'Ecole Culinaire and since we live so close by we thought we would try it out. We had always enjoyed dining out at cooking or hotel schools like the CHIC in Chicago and the Statler at Cornell where we went to college. Since we still love to go out and eat here in St. Louis , we ventured over to their restaurant on the first day they were open for lunch. The first thing we noticed is that they do not have much parking! They really need to let patrons know where they are supposed to park. The restaurant itself is small but very well attended. There was one fellow who kept straightening all the centerpieces and place settings on the tables, and we always saw one or two student workers milling about. The lunch menu was small and the choices did not appear overly "gourmet". The special of the day was a bison burger stuffed with cheese, and other choices picked by my group included a club sandwich, a "margherita" pi
Read more

BMI & BMR Calculator (Body Mass Index and Basal Metabolic Rate)

Image
My wife has been researching type 2 diabetes and recently checked a book out of the library which included a body mass index (BMI) chart much like the one pictured here. Whereas it is fairly easy to follow, I, of course, think it must be converted to an online calculator! However, when I checked the Internet, there were already a billion of them so I had to make one that was different. So my lovely BMI BMR calculator accepts either inches or centimeters for your height and pounds or kilograms for your weight and calculates not only your BMI, but also your BMR (basal metabolic rate) which determines how many calories you should consume! So I made a spiffy "all in one" healthy body indicator calculator which not only determines how underweight or overweight you are, but also tells you how many calories you should consume to maintain or improve your ideal weight. 
Read more

Not all Frosted Window Films are the same!

Image
We live in an older home with a lot of issues and one of them concerns our back door to our patio from our sunroom. The door has double paned glass on it, but unfortunately the seal has broken so you can see moisture collect inside of it. We decided the easiest way to "remedy" the problem was to cover the window with some "frosted" film so we did not have to see the moisture condensing between the panes. But the question was, what film? There are a bunch of them available so we had to select something to try on the door. The first place we tried was our nearby Lowe's store which had a bunch of Gila brand film. We selected what seemed like the typical adhesive based door sized  film that cost about $25 after tax. We thought it could not be that hard to put up and look nice on our door. So one day my wife ran out and purchased it at Lowe's and we commenced to install it on our door window. We made our own soapy water solution and followed the directions
Read more